What does Mak Secure Protection actually do?
We watch your CCTV remotely from our monitoring centre and respond to alarms. When something needs attention, we check the footage and alert you or the keyholders you have named. We do not install the cameras themselves.
Do I need to replace my existing cameras to use your service?
In most cases, no. If your cameras record to a recorder or system we can connect to, we can usually work with what you have. Send us the make and model and we will confirm whether your setup is compatible.
How quickly do you respond when an alarm is triggered?
Alarms are picked up as they arrive at our monitoring centre. A trained operator then checks the cameras and follows your agreed response plan, which may mean calling you, a keyholder, or the police.
Can you monitor my home as well as a business premises?
Yes. We monitor homes, shops, warehouses, offices and sites. The response plan is written around each property, so a home and a yard can sit on the same agreement with different contacts and instructions.
Who do you contact when something happens out of hours?
We contact the people you list in your keyholder plan, in the order you set. You can change that list at any time by contacting us. If nobody can be reached, we follow the escalation steps you have agreed.
Is there a long contract, and how do I arrange a quote?
Agreements run on a rolling monthly basis after any initial term you sign up to, and you can cancel with written notice. To arrange a quote, call us or send the details of your site through the contact form.